Shipping Policy

At HourAroma, we are committed to delivering your orders quickly, securely, and with complete transparency.

Shipping Destinations

We ship to customers worldwide, with some exceptions.

At this time, we do not ship to Mexico.

Shipping availability may vary depending on your location and local regulations.

Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Methods & Delivery Time

We partner with trusted carriers such as FedEx, UPS, and USPS to ensure reliable delivery.

Estimated delivery times:

USA：5-10 business days

Europe：5-7 business days

Asia：3-5 business days

South America：15-20 business days

Africa: 15–20 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, including customs processing, carrier delays, or high-demand periods.

Shipping Costs

Shipping costs are calculated at checkout based on:

1.Destination

2.Package weight and size

3.Selected shipping method

Duties, Taxes & Import Fees

This means:

All applicable duties, taxes, and import fees are calculated, displayed, and collected at checkout

You will not be charged additional fees upon delivery

Your order is delivered with no unexpected customs charges

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment in real time.

Delivery Issues

1.Incorrect Address

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided at checkout.

2.Failed Delivery Attempts

If a delivery attempt is unsuccessful, please follow the carrier’s instructions to reschedule delivery or arrange pickup. We are not responsible for delays or issues resulting from missed delivery attempts.

3.Lost Or Stolen Packages

Once a package is marked as delivered by the carrier, HourAroma is not responsible for lost or stolen items.

If needed, we may assist in initiating an investigation with the carrier; however, resolution is subject to the carrier’s confirmation.

4.Refused Shipments

If a shipment is refused for reasons not caused by carrier error:

Original shipping costs are non-refundable

Duties and taxes paid at checkout are non-refundable

Return shipping fees (if applicable) may be deducted from any refund

Contact Us

If you have any questions about shipping, please contact us:HourAroma@hotmail.com